Frequently Asked Questions
Answers for UK LEGO buyers about sets, delivery and returns.
How do I identify the exact LEGO set?
Check the set number in the title and compare the product images, theme and listed contents. Contact us before ordering if any detail is unclear.
Do you deliver outside the UK?
This shop serves the United Kingdom. Check the delivery policy for current delivery information.
How long will my order take?
Orders are normally processed within 1–2 working days. Estimated delivery is 3–5 working days after dispatch. These are estimates; weekends and bank holidays may affect timing.
Can I return an order?
See the returns policy for our 30-day returns offer, UK cancellation rights and help with faulty or damaged goods. Contact us with your order number before returning anything.
Does 2026 New Releases mean a preorder?
No. The label identifies a verified release year. Check the individual listing for current stock and any preorder details.
Are you the official LEGO shop?
BRICKTOYSHOP is an independent retailer. LEGO is a trademark of the LEGO Group. This website is not the official LEGO online store.